Complaints Policy
We are dedicated to delivering the highest quality service and products to our customers. If something hasn’t gone as expected, please inform us. Your feedback helps us enhance our service standards.
Our Commitment to You
- We will always listen and strive to resolve your issue.
- We aim to acknowledge your complaint within 5 business days.
- We aim to fully resolve your complaint within 14 days.
- Urgent concerns will be prioritized.
- We’ll keep you informed with transparency, providing updates if further investigation is needed or if issues arise.
- We will learn from your feedback to improve our processes.
- We will continually monitor the complaint handling procedure to ensure the best possible resolutio.
How to File a Complaint
You can file a complaint through several channels:
- In person at one of our stores.
- Calling our customer service team at 123456789
- Using the contact form on our Contact page.
FAO Complaints
VoltageHub
London House,
Lodge Way,
Harlestone Road,
To help us better understand your complaint, and to ensure we address everything, please include:
- Your full name and contact details.
- Any order references.
- A description of what went wrong.
- How you would like the issue to be resolved.
Our team will review your concerns, explore available solutions, and relay the feedback to the relevant department.
How We Will Handle Your Complaint
We will investigate your complaint, which typically involves:
- Reviewing your complaint in detail.
- Examining any relevant documents or records.
- Collaborating with the team member who handled your matter.
More help
- For more assistance, visit our FAQ page or review our Privacy Policy for additional information.
